Returns and refunds
Refund & Return Policy
Every piece of equipment is inspected on delivery. This policy explains how to check your order, when a return is eligible, and how unused equipment is repackaged and processed.
Inspection and notice
Inspecting your delivery
Check food trailers, tents, chairs, and machinery against the delivery note before the driver leaves. Note any missing parts, crushed packaging, or visible transit damage on the proof of delivery.
Report defects or transit damage in writing within the notification window stated on your invoice. Include photographs, the order number, and a clear description of the fault so the claim can be assessed.
Returns and refunds
Return eligibility and processing
Unused equipment may be returned in its original, undamaged packaging. Items must be repackaged as supplied, with all accessories and documentation included, before collection is arranged.
Return freight, refund timelines, and order cancellation requests are handled through the contact channel. Refunds are processed after the returned equipment has been received and inspected.